We’ve listed some frequently asked questions below, which we hope will help you answer any questions you have. If your question isn’t here, then please just give us a call and we’ll try to help.
How do I apply?

Complete our simple online application form for an online decision in seconds.

Loans offered will be subject to an assessment of your credit worthiness, affordability of the loan and your ability to make the necessary repayments without causing you financial difficulty.

 

1st Stop Personal Loans will collect payments from you by direct debit on the agreed repayment dates.

Yes, 1st Stop Personal Loans are regulated by the Financial Conduct Authority. We are committed to lending to our customers responsibly. We do not want to put customers into unsustainable debt by lending them money that they can’t afford to repay, so please think very carefully before applying. If you have any doubts over whether you’ll be able to repay the loan as promised, please do not apply.

Yes, you are able to settle your personal loan early by letting us know by phone, email, or letter stating the date that you wish to settle.

When you apply for a 1st Stop Personal Loan we will conduct a soft credit search also known as a quotation search. This type of search will not affect your credit score. However if you are approved in principle for a loan with 1st Stop and you accept your quotation, we will then conduct a hard credit search which will leave a record on your credit file that other lenders and organisations can see.

If you want to check your own credit score you can use a free service such as Noddle.

We will always act sympathetically to clients who are experiencing financial difficulties.

If you are unable to repay your 1st Stop Personal Loan we ask that you contact us as soon as practically possible; ideally you should do this before your repayment becomes due. By contacting us at an early stage this may help to avoid collection charges being incurred and prevent our formal collection procedures starting. We will show forbearance and seek to assist you by agreeing alternative repayment arrangements.

You should also be aware that failing to repay on the agreed date may have a negative impact on your credit score as we provide payment performance information to credit reference agencies.

To discuss any financial difficulties in relation to your 1st Stop Personal Loan, please call: 01253 603960 or if you prefer you can email: pl@1ststop.co.uk

We ask that you communicate with us honestly and we will do our best to help you.

For further advice please go to www.moneyadviceservice.org.uk