We’ve listed some frequently asked questions below, which we hope will help you answer any questions you have. If your question isn’t here, then please just give us a call and we’ll try to help.
How much can I borrow?

Our loans are subject to a creditworthiness and affordability assessment to check that the loan is affordable to you and that you can make the necessary repayments without causing you financial difficulty.

Our Hire Purchase Loans are available from £2,000 to £15,000.

1st Stop Car Finance will collect payments from your debit card or by direct debit on the agreed repayment dates.

Yes, 1st Stop Car Finance is regulated by the Financial Conduct Authority. We are committed to lending to our customers responsibly. We do not want to put customers into unsustainable debt by lending them money that they can’t afford to repay, so please think very carefully before applying. If you have any doubts over whether you’ll be able to repay the loan as promised, please do not apply.

Yes, you are able to settle your car finance loan early by letting us know by phone, email, or letter stating the date that you wish to settle.

When you apply with 1st Stop Car Finance we will conduct a soft credit search. This is also known as a quotation search. This type of search will not leave a mark on your credit file that other lenders can see. However, if you are approved in principle for a loan with 1st Stop and you accept your quotation, we will then conduct a hard credit search which will leave a record on your credit file that other lenders and organisations can see.

If you want to check your own credit score you can use a free service such as Noddle.

We will always act sympathetically to clients who are experiencing financial difficulties.

If you are unable to repay your 1st Stop Car Finance Loan we ask that you contact us as soon as practically possible; ideally you should do this before your repayment becomes due. By contacting us at an early stage this may help to avoid default charges being incurred and prevent our formal collection procedures starting. We will show forbearance and seek to assist you by agreeing alternative repayment arrangements.

You should also be aware that failing to repay on the agreed date may have a negative impact on your credit score as we provide payment performance information to credit reference agencies.

We ask that you communicate with us honestly and we will do our best to help you.

To discuss any financial difficulties in relation to your 1st Stop Car Finance, please call: 0191 4921919 or if you prefer you can email: hp@1ststop.co.uk

Your loan will be written with 1st Stop Car Finance Limited.