What we publish
When complaints reach a certain level, we publish the number of customer complaints we’ve received for the previous 6 months.
Why we publish
When complaints reach a certain level, our regulator, the Financial Conduct Authority (FCA) require us to provide this information to them and publish it on our website.
Firm Name: 1st Stop Car Finance Limited
Group: 1st Stop Group Limited
Period Covered: 01/10/18 – 31/03/2019
Brands/ Trading Names Covered: 1st Stop Car Finance Limited
Notes: We put the complaints figures into context using ‘per 000’ metrics so that comparisons can be made across firms of different sizes.
Any questions? Please refer to the complaints section of the website or call us on 01253 601 998